Ensure smooth daily operation via telephone and email support.
Support drivers and passengers, resolving their questions and concerns.
Focus on customer satisfaction and timely issue resolution.
Via is using technology to transform transportation around the world, aiming to change daily commutes and reduce environmental impact. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks.
Answer incoming calls, schedule appointments in Service Titan, and dispatch technicians as needed.
Handle customer calls professionally and correspond with other team members.
Maintain detailed and accurate customer records in the CRM system.
Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. They are a people-centered agency with a passion for leaving every person and business in a better position than they found them.
Responding to high volume inquiries via email/phone
Assist with triaging case volumes
Providing resolution guidance/support to care center staff on complex claims/billing inquiries; claim holds, overrides, take backs, corrected claim workflows, coding assistance
Privia Health is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.
Serve as the first point of contact for clients, providing prompt and professional service.
Manage the placement of new and renewal accounts with carrier partners across P&C and Life & Health lines.
Ensure the successful renewal and retention of accounts through proactive service and relationship management.
Trucordia is an insurance brokerage built on successful businesses across the country. With over 5,000 team members across 200 offices, they offer people, tools, and solutions to deliver exceptional experiences.
Support customers (administrators, teachers, and families) across chat, email, and phone.
Troubleshoot product and usage issues, using available resources to identify root causes.
Communicate clear, accurate, and easy-to-follow instructions, ensuring customers can successfully take action
Brightwheel is the largest, fastest growing, and most loved platform in early education. They are trusted by millions of educators and families every day. The team is passionate, talented, and customer-focused, with remote employees across every US time zone, as well as select offices in the US and internationally.
Serve as a key point of contact for policyholders during their relocation, ensuring consistent communication, clear expectations, and empathetic support.
Conduct detailed market research using listing platforms, vendor databases, and internal tools to locate viable, like-kind-and-quality housing options.
Apply negotiation skills to secure favorable lease terms, maximize policy benefits, and stay within Additional Living Expense (ALE) guidelines.
Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.
Conduct phone consultations with prospective patients considering virtual care services
Guide qualified leads through the intake process, converting them into active patients
Accurately document interactions and maintain patient records within internal systems
Kins is reimagining physical therapy by creating flexible, patient-centered care options that meet individuals where they are. They are a small but highly driven team of compassionate professionals who value innovation, continuous improvement, and a human-centered approach to care.
Manage inbound customer calls, providing expert guidance through the loan application process.
Make outbound calls to customers to encourage the completion of loan applications as necessary.
Deliver exceptional customer service through clear, professional, and effective verbal and written communication.
Enova International is a leading financial technology company that provides online financial services through their AI and machine learning-powered Colossus™ platform. They serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions, and they maintain an environment of inclusion and culture where their employees can thrive.
Route issue reports and change requests through help-desk systems.
Ensure email requests are entered into the help-desk system and routed properly.
Communicate with customers to gather details to fully define issues.
KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide. They secure employees and AI agents, pioneering a new era of security with AI-powered and market-leading solutions.