Enterprise Mobility is seeking remote employees in Florida to join the Phone Representative team. In this role, you will handle incoming calls from renters, third parties, credit card companies, and insurance companies, directing calls or taking necessary information. You'll also complete outbound calls to report claims to insurance carriers, while adhering to company policies and providing excellent customer service.
Answers telephone calls using an automated system and responds to basic customer questions, providing consultancy on insurance and healthcare. Processes calls to meet service level agreements, records calls, and updates account history. Interfaces with team members, management, and customers in reference to customer service issues.
Responsible for providing customer service while handling all aspects of the scheduling of clinic appointments, referral management, visit preparation, patient eligibility, and financial clearance for the Connected Care Center clinical services. This position supports patient care coordination across multiple clinical specialties, responding to patient scheduling requests via phone, MyChart, or provider requests.
The ERS Dispatcher provides exceptional customer service and dispatches technicians in emergency situations, creating an environment of service excellence. This role involves receiving information quickly, locating breakdowns using maps, operating a switchboard, creating cases in software, and dispatching technicians with necessary details. Accuracy and communication skills are essential in this fast-paced environment.
This is a fully remote work from home role where you will research and resolve simple concerns and inquiries in real time for customers and policyholders. You will learn the best method to resolve issues to ensure customer satisfaction and adherence to the organization's policies, and coordinate problem resolution with necessary teams, referring more complex issues to more experienced staff.
The Patient Coordinator is responsible for full life-cycle coordination of care and serves as a liaison between the patient and healthcare system. This position helps manage patient needs and coordinates services across multiple care teams and facilities. This position answers all patient questions and collaborates with members of an interdisciplinary team to coordinate care and facilitate resource and discharge planning to reach optimal outcomes for the patient.
The Specialist I, Prior Authorization (PAS) will review, process, and troubleshoot incoming Prior Authorization requests for various medications, accurately processing the requests according to regulatory and client specific guidelines. The PAS will work with team members to meet departmental performance metrics, maintain compliance, and work with clinical teams to ensure timely and accurate request processing via phone, fax, and web submission.
This position is the initial point of contact for patients. The incumbent is motivated to create the ideal patient and family experience while actively endorsing the OHSU brand. They support OHSU Ambulatory Clinic operations with overall new patient schedule coordination for patients and providers. The position works with patients, families, providers, clinical and non-clinical staff.
You will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email. Focus on problem resolution while providing effective, efficient and empathetic customer service.
As a Customer Support Coach, you will be the voice of, and advocate for our customers, providing exceptional support by resolving questions and troubleshooting issues across multiple channels, ensuring a seamless experience for our hotel partners. Your contributions will strengthen client relationships, promote software adoption, and shape the future of our platform by sharing valuable feedback.